Duplicate patient records

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Ellerby Dental Group: documents · Duplicate patient records

Megan reported duplicate patient records in search results appearing after a new data sync; Olivia requested specific examples to diagnose the issue.

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What happened

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Current to 11 Oct 26

Megan reported duplicate patient records in search results appearing after a new data sync; Olivia requested specific examples to diagnose the issue.

Problem: Patients appeared multiple times in search results, reducing usability. Megan noted this started after syncing new data from the practice management system. Handling: Olivia asked for specific examples, which Megan provided. The ticket was solved 9 days after creation. Watch: Duplicate records suggest a connector deduplication issue, particularly triggered by data syncs. Monitor for similar patterns.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)283

CSAT4

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created · Megan Statham 22 Sep 2026 16:50
We're seeing duplicate patient records in the search results. The same patient is appearing multiple times which is confusing our team. When did this start and can it be fixed?
public_reply · Olivia Grant 22 Sep 2026 21:33
Hi Megan, thanks for reporting this. Just so I understand - you're seeing the same patient record listed multiple times in search results? Can you give me a specific example? Thanks, Olivia
public_reply · Megan Statham 24 Sep 2026 11:49
Yes, it's happening for several patients. We see duplicates when we search by name. It started after we synced new data from our system.
status_change · Olivia Grant 1 Oct 2026 12:41
status_change · 5 Oct 2026 23:59

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