Patient connector sync stopped

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Ellerby Dental Group: documents · Patient connector sync stopped

The patient connector stopped syncing and Olivia identified an error linked to possible source system changes; she requested credential verification to restore sync.

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What happened

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Current to 11 Oct 26

The patient connector stopped syncing and Olivia identified an error linked to possible source system changes; she requested credential verification to restore sync.

Problem: The patient connector stopped receiving updates, indicating either a connectivity issue or a source system change. Handling: Olivia diagnosed an error in record fetching and requested the customer verify API credentials and connection. Watch: A 10-day resolution time for a data freshness issue represents significant stale data risk. If the connector remained broken, it would breach the nightly refresh service level.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)455

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created · Megan Statham 29 Jun 2026 08:18
The patient data connector has stopped syncing new records. We haven't seen any updates since yesterday. Can you check it?
public_reply · Olivia Grant 29 Jun 2026 15:53
I've checked the connector and it's erroring when trying to fetch new records. This usually happens when there's been a change to your source system. Can you verify that your API connection is still active and credentials haven't changed? Once confirmed, let me know and I'll reconnect. Thanks, Olivia
status_change · Olivia Grant 9 Jul 2026 10:57
status_change · 13 Jul 2026 23:59

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Data	Records
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