Data not refreshing overnight

Ticketclosed

Linthorpe Trade Supplies: documents · Data not refreshing overnight

Customer's CRM went offline for maintenance, causing the brain to miss a nightly refresh. Last update was two days old. Issue resolved when CRM came back online.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Customer's CRM went offline for maintenance, causing the brain to miss a nightly refresh. Last update was two days old. Issue resolved when CRM came back online.

Problem: Data refresh failed on 2026-06-24 because Liam's CRM was offline for maintenance.

Handling: Olivia prompted Liam to check his source systems. Liam confirmed the cause and issue resolved by 2026-06-30.

Watch: Customer's systems depend on source availability; silently stale data is a trust risk.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelweb

First response (min)466

Helpdeskmade from

Trail

created · Liam Corner 24 Jun 2026 08:23
The brain isn't showing data from yesterday. The last update appears to be from two days ago. Did the nightly refresh fail?
public_reply · Olivia Grant 24 Jun 2026 16:09
Hi Liam, thanks for letting us know. We're looking into the refresh logs now. This doesn't appear to be platform-wide, so it might be specific to your connection. Can you check that your source systems are running okay?
public_reply · Liam Corner 25 Jun 2026 15:34
Yes, I checked and our CRM was offline for maintenance last night. That would explain it. It should be back to normal today.
status_change · Olivia Grant 30 Jun 2026 13:59
status_change · 4 Jul 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help