Search displaying wrong results
Ticketclosed
Linthorpe Trade Supplies: documents · Search displaying wrong results
Darren Blakey reported a search bug where filters on invoice date were not working correctly: filtering for January to March returned April records too. First response came after 413 minutes, exceeding Starter tier SLA of 4 hours. Ticket was solved by 11 April 2025.
What happened
What this says
Current to 11 Oct 26Darren Blakey reported a search bug where filters on invoice date were not working correctly: filtering for January to March returned April records too. First response came after 413 minutes, exceeding Starter tier SLA of 4 hours. Ticket was solved by 11 April 2025.
Problem: Search filters on date ranges were not applying correctly, allowing records outside the selected range to appear in results. Darren reported filtering for January to March invoices but receiving April records.
Handling: Connor Webb asked diagnostic questions about which filters were being used and what results were expected to understand the scope of the defect. Final resolution is not shown in ticket content.
Service: First response of 413 minutes is significantly beyond the Starter tier SLA of 4 business hours. This is the first of several first-response SLA misses for Linthorpe Trade Supplies.
Details
Updated 9 Oct 26Trail
created · Darren Blakey 2 Apr 2025 16:29We found a bug when searching for invoice data. The results aren't matching our filters. Can you take a look?- public_reply · Connor Webb 2 Apr 2025 23:22Hi Darren, thanks for reporting that. Can you walk me through what you're doing? What filters are you using, and what results do you expect to see?
- public_reply · Darren Blakey 3 Apr 2025 11:13We're filtering by invoice date between January and March, and we're getting records from April too. The filter isn't being applied properly.
- status_change · 15 Apr 2025 23:59