Dashboards showing stale data

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Garrow Lusk: documents · Dashboards showing stale data

Ingestion service failed during nightly refresh on 2026-07-21 due to memory leak; dashboards blocked from updating for 6 days. Fix in progress identified.

Priority high

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What happened

What this says

Current to 12 Oct 26

Ingestion service failed during nightly refresh on 2026-07-21 due to memory leak; dashboards blocked from updating for 6 days. Fix in progress identified.

Problem: Kayleigh Roberts reported dashboards not updating; overnight refresh failed, leaving team unable to access current client data. Handling: Bethan responded within 61 minutes (within Growth SLA) and identified ingestion service failure on BB-Demo side. Internal note on 2026-07-23 confirmed memory leak in the service with fix underway. Extended resolution to 2026-07-31 (6 days) reflects complexity of infrastructure fix required. Watch: Long outage of data-dependent operational dashboard. Memory leak is systemic risk requiring architectural change, not one-off patch.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)61

CSAT3

Incidentinc_2026_07_refresh

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Trail

created · Kayleigh Roberts 21 Jul 2026 11:10
The dashboards aren't updating. It looks like the nightly refresh didn't run yesterday. Our team can't see client data from the last day. This is urgent for us.
public_reply · Bethan Lister 21 Jul 2026 12:11
Hi Kayleigh, I've picked this up. We've identified an issue with the nightly refresh on our side. Our team's working on it now. I'll update you as soon as we know more.
internal_note · Bethan Lister 23 Jul 2026 12:04
Ingestion service went down during scheduled refresh. Memory leak in the service. Fix in progress.
public_reply · Kayleigh Roberts 23 Jul 2026 14:32
Thanks for the update. How long until it's fixed? We need the dashboards running for tomorrow.
status_change · Bethan Lister 27 Jul 2026 16:27
status_change · 31 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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