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What this says
Current to 11 Oct 26Kayleigh Roberts asked how to set up automated refresh; Bethan clarified nightly refresh is automatic by 07:00 and manual refresh available on demand.
How-to question from Kayleigh Roberts about setting up automated data refresh. Bethan Lister clarified that nightly refresh is automatic for all customers and completes by 07:00 on business days. She explained that manual refresh on demand is also available from the Connectors page by clicking Refresh now. This was a straightforward clarification about service level terms. Ticket solved 30 Mar 2026; first response 104 minutes.
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Updated 9 Oct 26Trail
- created · Kayleigh Roberts 20 Mar 2026 17:18Hi, I'd like to set up an automated refresh schedule for our connectors so the data updates at a specific time each day. Can you guide me through the steps? Thanks, Kayleigh
- public_reply · Bethan Lister 20 Mar 2026 19:02Hi Kayleigh, The nightly refresh is automatic. It runs every night and completes by 07:00. You don't need to set that up manually. If you want to trigger an extra refresh during the day, you can do that from the Connectors page by clicking Refresh now on any connector. Does that answer your question? Thanks, Bethan.
- status_change · 3 Apr 2026 23:59