Search results page loading slowly
Ticketclosed
Garrow Lusk: documents · Search results page loading slowly
Search results page hung on 18 Dec 2024 morning while running client account reports. Connor Webb found platform load earlier, confirmed it should be normal by afternoon, and asked the customer to retry and report any remaining slowness.
What happened
What this says
Current to 12 Oct 26Search results page hung on 18 Dec 2024 morning while running client account reports. Connor Webb found platform load earlier, confirmed it should be normal by afternoon, and asked the customer to retry and report any remaining slowness.
Problem: On the morning of 18 Dec 2024, Kayleigh Roberts reported that the search results page was hanging when loading results for a client account report.
Handling: Connor Webb responded at 15:32, 7 hours and 24 minutes after the report. He cited platform load earlier in the day, indicated it should have recovered, and asked Kayleigh to retry the search and report back with record counts if slowness persisted. The ticket was marked solved on 24 Dec 2024, though no follow-up response is shown.
Watch: The first response time of 444 minutes exceeds typical SLA targets, though the customer's tier is not documented. The delay meant the customer's reporting work was stalled for most of the working day.
Details
Updated 9 Oct 26Trail
created · Kayleigh Roberts 18 Dec 2024 08:08The search results page is taking ages to load today. It's been happening since this morning. We're trying to run a report on client accounts but the page just hangs when we load the results.- public_reply · Connor Webb 18 Dec 2024 15:32Thanks for reporting this. I've checked our logs and there was some load on the platform earlier today, but it should be back to normal now. Can you try running that search again and let me know if it's any faster? If it's still slow, can you also tell me roughly how many records you're trying to load? Best, Connor
- status_change · 28 Dec 2024 23:59