What happened
What this says
Current to 11 Oct 26Abi Coombes asked about connecting their accounting system to the brain alongside existing Salesforce and email connections. Connor Webb confirmed this is possible and asked which accounting platform they use.
Problem: Customer wants to expand data sources to include accounting data alongside CRM and email. Handling: Connor confirmed the brain can connect accounting systems and asked for the specific platform. Customer responded they use the standard accounting system but the conversation appears incomplete. Watch: This is an upsell opportunity for an additional connector add-on. Clarify which accounting system they use and ensure it is provisioned and configured.
Details
Updated 9 Oct 26Trail
- created · Abi Coombes 13 Jan 2025 15:58Hi, we're a couple of weeks into using the brain now and want to bring in more of our data sources. We've got Salesforce and our email system connected, but we're wondering how to hook up our accounting system. Is that something the brain can do? And if so, what's the process?
- public_reply · Connor Webb 13 Jan 2025 20:57Hi Abi, thanks for the question. Yes, we can absolutely connect your accounting system. Which one are you using? Once I know, I can walk you through the connector setup process. It's pretty straightforward for most platforms. Thanks, Connor
- public_reply · Abi Coombes 15 Jan 2025 11:13Thanks Connor. We use the standard accounting system. Happy to get started whenever suits you. Do we need to do anything special from our accounting software end to enable the connection?
- status_change · 11 Feb 2025 23:59