Connor Webb

Setting up data sources

Ticketclosed

Saltdean Hart Insurance Brokers: documents logo Saltdean Hart Insurance Brokers: documents · Setting up data sources

Abi Coombes asked about connecting their accounting system to the brain alongside existing Salesforce and email connections. Connor Webb confirmed this is possible and asked which accounting platform they use.

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Current to 11 Oct 26

Abi Coombes asked about connecting their accounting system to the brain alongside existing Salesforce and email connections. Connor Webb confirmed this is possible and asked which accounting platform they use.

Problem: Customer wants to expand data sources to include accounting data alongside CRM and email. Handling: Connor confirmed the brain can connect accounting systems and asked for the specific platform. Customer responded they use the standard accounting system but the conversation appears incomplete. Watch: This is an upsell opportunity for an additional connector add-on. Clarify which accounting system they use and ensure it is provisioned and configured.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritylow
Statusclosed
Categoryonboarding
Channelemail
First response (min)299
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  1. Abi Coombes
    created · Abi Coombes 13 Jan 2025 15:58
    Hi, we're a couple of weeks into using the brain now and want to bring in more of our data sources. We've got Salesforce and our email system connected, but we're wondering how to hook up our accounting system. Is that something the brain can do? And if so, what's the process?
  2. Connor Webb
    public_reply · Connor Webb 13 Jan 2025 20:57
    Hi Abi, thanks for the question. Yes, we can absolutely connect your accounting system. Which one are you using? Once I know, I can walk you through the connector setup process. It's pretty straightforward for most platforms. Thanks, Connor
  3. Abi Coombes
    public_reply · Abi Coombes 15 Jan 2025 11:13
    Thanks Connor. We use the standard accounting system. Happy to get started whenever suits you. Do we need to do anything special from our accounting software end to enable the connection?
  4. Connor Webb
    status_change · Connor Webb 7 Feb 2025 15:56
  5. status_change · 11 Feb 2025 23:59
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