Search not working in Safari

Ticketclosed

Saltdean Hart Insurance Brokers: documents · Search not working in Safari

Zoe Kendrick reported search function failing in Safari across all dashboards but working in Chrome. Connor Webb identified Safari's tracking prevention as the cause and provided a workaround to add the domain to privacy exceptions.

Priority low

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What happened

What this says

Current to 11 Oct 26

Zoe Kendrick reported search function failing in Safari across all dashboards but working in Chrome. Connor Webb identified Safari's tracking prevention as the cause and provided a workaround to add the domain to privacy exceptions.

Problem: Search boxes were unresponsive in Safari but not Chrome, affecting the claims team's daily workflow. Handling: Connor asked diagnostic questions to confirm it was dashboard-wide and affecting multiple users, then identified the root cause as Safari's tracking prevention blocking the search component. The fix was straightforward: add the domain to Safari's privacy exceptions. Watch: This is a low-priority issue resolved within expected timeframes; no further action needed.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

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First response (min)866

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created · Zoe Kendrick 26 Nov 2024 16:33
Hi, I'm trying to search records in our dashboards but nothing happens when I click the search box in Safari. I've tried clearing my browser cache and using a different Mac, but it's still not responding. The claims team needs this to work as they search for cases throughout the day. Can you help? Thanks, Zoe
public_reply · Connor Webb 27 Nov 2024 06:59
Hi Zoe, thanks for reporting this. Quick question: is this affecting all dashboards or just specific ones? And are any colleagues seeing the same issue?
public_reply · Zoe Kendrick 27 Nov 2024 13:07
Connor, it looks like all our dashboards, and yes, a couple of colleagues have mentioned the same thing. Works fine in Chrome, so it's just Safari.
public_reply · Connor Webb 27 Nov 2024 15:11
Thanks Zoe. I've identified the issue: Safari's tracking prevention is blocking our search component. The fix is straightforward: add our domain to Safari's privacy exceptions in settings. I'll send you the steps separately. Let me know once you've tried it. Cheers, Connor
status_change · Connor Webb 12 Dec 2024 11:59
status_change · 16 Dec 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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