Duplicate member records appearing

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Kelvinhaugh Pension Services: documents · Duplicate member records appearing

Kirsteen reported duplicate member records with different IDs appearing in the brain. Connor identified that the Salesforce connector had ingested records twice in the latest refresh.

Priority high

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What happened

What this says

Current to 11 Oct 26

Kirsteen reported duplicate member records with different IDs appearing in the brain. Connor identified that the Salesforce connector had ingested records twice in the latest refresh.

Problem: Members were appearing twice in the data with different IDs. Some records had different field values, making them difficult to distinguish as duplicates.

Handling: Connor checked sync logs and identified that the Salesforce connector had duplicated records in the latest refresh. The ticket was marked solved on 22 May 2025, 1 day after creation.

Watch: Duplicate data from source connectors erodes trust in the brain's accuracy; Kirsteen is a Scheme Relationship Manager and a key point of contact, so her confidence in data quality is critical.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)102

CSAT1

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Trail

internal_note · Connor Webb 21 May 2025 12:16
Checked sync logs. Salesforce connector output shows duplicated member records from latest refresh. Investigating root cause.
created · Kirsteen Boyd 21 May 2025 16:54
Hi, we're seeing duplicate records in our member data. Looks like some members are showing up twice with different IDs. This is affecting our reporting. Can you help? Thanks, Kirsteen
public_reply · Connor Webb 21 May 2025 18:36
Hi Kirsteen, I can see the duplicates in the index. It looks like the Salesforce connector ingested records twice on the last refresh. I'm tracking down why and should have it resolved by tomorrow.
status_change · Connor Webb 22 May 2025 10:56
status_change · 26 May 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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