Dashboard builder error

Ticketclosed

Kelvinhaugh Pension Services: documents · Dashboard builder error

Fiona reported the dashboard builder was erroring partway through creation, blocking her team's ability to get value. The ticket was solved by 14 Mar 2025.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Fiona reported the dashboard builder was erroring partway through creation, blocking her team's ability to get value. The ticket was solved by 14 Mar 2025.

Problem: When Fiona tried to create a new dashboard, the builder would error out partway through the process. This was blocking the team from building dashboards.

Handling: Bethan asked Fiona to identify which step triggered the error and to share the error message. The ticket was marked solved on 14 Mar 2025, 3 days after creation.

Watch: Fiona is Head of Scheme Relationships (senior stakeholder); her concern about dashboard builder reliability may affect other team members' willingness to adopt the feature.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)419

CSAT1

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Trail

created · Fiona Drummond 11 Mar 2025 16:37
Hi, we've just onboarded more of our team onto the brain and we're seeing issues with the dashboard builder. When I try to create a new dashboard, it errors out partway through. We need this working for our team to get value. Can you help? Thanks, Fiona
public_reply · Bethan Lister 11 Mar 2025 23:36
Hi Fiona, I'm sorry you're hitting that error. Can you tell me which step triggers it and what the exact error message is? That'll help me track it down.
status_change · Bethan Lister 14 Mar 2025 16:37
status_change · 18 Mar 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help