Connector not syncing new data

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Kelvinhaugh Pension Services: documents · Connector not syncing new data

Ailsa reported the Salesforce connector stopped updating records overnight. Connor identified the issue and the ticket was solved by 22 Jan 2025.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Ailsa reported the Salesforce connector stopped updating records overnight. Connor identified the issue and the ticket was solved by 22 Jan 2025.

Problem: The Salesforce connector was not pulling updated records; values that should have changed overnight still showed old data, affecting reporting.

Handling: Connor asked for a specific example of a changed record and said he would check the sync logs. The issue was resolved by 22 Jan 2025.

Watch: Connector sync failures block data freshness; if this connector fails repeatedly, escalate to the platform team.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)156

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created · Ailsa Dunlop 15 Jan 2025 12:17
Hi, our Salesforce connector isn't pulling new updates. Records that should have changed in Salesforce overnight still show old values in the brain. This is affecting our reporting. Can you investigate? Thanks, Ailsa
public_reply · Connor Webb 15 Jan 2025 14:53
Hi Ailsa, just so I've got this right, the Salesforce connector should be updating records but isn't. Can you give me an example of a record that should have changed? I'll check the sync logs.
status_change · Connor Webb 22 Jan 2025 12:38
status_change · 26 Jan 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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