Data connector stopped syncing

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Kelvinhaugh Pension Services: documents · Data connector stopped syncing

Pension scheme data connector stopped loading records during critical same-day reconciliation. Support reproduced issue and escalated to platform team; ticket closed so presumably resolved quickly.

Priority urgent

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What happened

What this says

Current to 11 Oct 26

Pension scheme data connector stopped loading records during critical same-day reconciliation. Support reproduced issue and escalated to platform team; ticket closed so presumably resolved quickly.

Problem: Connector stopped syncing; last successful load before 09:00, no records loading by 17:55. Customer facing urgent timeline pressure for same-day reconciliation. Handling: Support reproduced issue, checked logs, and escalated to platform engineer (Arjun Nair) same day with customer standing by. Ticket closed, so presumably resolved quickly. Watch: Outage impact high.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)23

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internal_note · Bethan Lister 26 Sep 2024 09:27
Connector down since this morning. Last successful load was before 09:00. Checking logs and escalating to platform team.
public_reply · Fiona Drummond 26 Sep 2024 14:03
Hi Bethan, is there any update on the connector? The partners need the member data for the reconciliation. How long do you think this will take? Thanks, Fiona
created · Fiona Drummond 26 Sep 2024 17:55
Hi, our pension scheme data connector has stopped loading records. The last sync was successful earlier today, but we're getting nothing now. Our scheme relationship team needs the latest member data for a reconciliation this afternoon. Can you help?
public_reply · Bethan Lister 26 Sep 2024 18:18
Thanks, Fiona. I've reproduced the issue and looked at the logs. The connector's not pulling records. I'm escalating to Arjun on our platform team now. We'll get this sorted quickly. Can you stay online in case I need to follow up? Thanks, Bethan
status_change · Bethan Lister 27 Sep 2024 10:56
status_change · 1 Oct 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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