Duplicate Records in Search Results

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Pemaquid Analytics: documents · Duplicate Records in Search Results

Search results showing duplicate records for same distributor with different name formatting. Support identified deduplication bug on ingestion and escalated to engineering for next release.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Search results showing duplicate records for same distributor with different name formatting. Support identified deduplication bug on ingestion and escalated to engineering for next release.

Problem: Duplicate distributor records appearing in search results with identical underlying data but different name formatting. Support traced issue to deduplication bug in how records are indexed on ingestion. Escalated to engineering team for fix in next release. Watch: Data quality issue resolved in principle but customer impact and timeline unclear from evidence.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)270

CSAT5

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created · Tyrell Haynes 29 Jul 2026 12:58
Hi, we're seeing duplicate records in search results when our customer success team looks up data on their distributors. Same company showing up twice with slightly different name formatting. Any idea why this is happening?
public_reply · Bethan Lister 29 Jul 2026 17:28
Hi Tyrell, thanks for flagging that. Can you give me an example of the duplicate records you're seeing? I need to understand the data source to investigate further.
public_reply · Tyrell Haynes 31 Jul 2026 14:24
When we search for data on one of our customer accounts, the same company appears twice - once with a full legal name and once with a shortened version. The underlying data is identical though - same domain, same company information, everything. It's confusing for our teams when they're looking up a specific record.
public_reply · Bethan Lister 3 Aug 2026 12:15
Thanks for that detail. I can see what's happening - we're treating those as separate records when they're actually the same entity. This is a bug in how we're deduplicating records on ingestion. I've picked this up with our engineering team and they'll have a fix in the next release.
status_change · Bethan Lister 7 Aug 2026 10:11
status_change · 11 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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