Orders connector stopped syncing

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Brinkerhof Distributie: documents · Orders connector stopped syncing

Femke reported that the orders connector stopped syncing; data had been fresh on Friday but stale since the weekend. Olivia investigated and identified a likely system change on the customer's side as the cause.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Femke reported that the orders connector stopped syncing; data had been fresh on Friday but stale since the weekend. Olivia investigated and identified a likely system change on the customer's side as the cause.

Problem: The orders connector, which had been syncing successfully, stopped receiving new data, leaving the brain stale. Handling: Olivia asked diagnostic questions about the system and any changes on the customer's end, identifying a likely cause: a system update or credential change at the customer. Watch: This is a connector maintenance issue affecting data freshness; requires root cause discovery and reconnection.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)303

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created · Femke van Gestel 16 Sep 2026 15:57
Hi, our orders connector appears to have stopped syncing. We had fresh data coming through last week without any problems, but now the brain shows nothing new since late last week. The data feels stale. Can you check what's happened with the connector? Femke
public_reply · Olivia Grant 16 Sep 2026 21:00
Hi Femke, I'll look into that. First, which system is the orders connector pulling from, your ERP or a different order management tool? And do you know if anything changed on that system's side last week? That's usually what breaks a sync, a system update or a credential change. Let me know. Olivia
public_reply · Femke van Gestel 17 Sep 2026 13:23
It's our order management system. We didn't change anything on our end that I can think of. It was working fine on Friday and then just stopped over the weekend. No updates that I'm aware of, but it's possible something happened behind the scenes. Femke
status_change · Olivia Grant 18 Sep 2026 10:38
status_change · 22 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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