What happened
What this says
Current to 11 Oct 26Femke was planning the rollout of the brain to 40 account managers and asked about admin setup and starting with CRM and order system connections. Olivia clarified requirements and confirmed the approach.
Problem: Femke needed guidance on rolling out the brain to 40 account managers. Handling: Olivia asked clarifying questions about admin setup and data sources. Femke confirmed the plan: two admins already in place, CRM and order system connections as first priority. Watch: Well-structured implementation with clear stakeholder engagement and ready user base.
Details
Updated 9 Oct 26Trail
- created · Femke van Gestel 19 Dec 2025 09:34Hi, we've just signed up and are keen to get moving. We've got 40 account managers ready to start using the brain: they manage installer relationships, orders, complaints, all of that. What are the first steps for getting them onboarded?
- public_reply · Olivia Grant 19 Dec 2025 12:42Hi Femke, great to hear things are moving. Just so I've got this right: your 40 account managers need to search and ask about orders, delivery complaints and credit issues across your installer base. Before we kick off: do you have two admins set up yet, and which are your top data sources to connect first? Thanks, Olivia
- public_reply · Femke van Gestel 23 Dec 2025 16:23Thanks Olivia. We have two admins in place now. We want to start with the CRM and the order system, those cover what the account managers need to see every day. How long until those are live? Groetjes, Femke
- status_change · 9 Jan 2026 23:59