Duplicate records in data

Ticketclosed

Vellacott Payments: documents · Duplicate records in data

Femi Olatunji reported duplicate transaction records appearing in the data with slight differences, affecting unique client counts. Investigation confirmed duplicates; customer traced root cause to their own accounting system.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Femi Olatunji reported duplicate transaction records appearing in the data with slight differences, affecting unique client counts. Investigation confirmed duplicates; customer traced root cause to their own accounting system.

Problem: Duplicate transactions inflating counts and skewing reporting. Handling: Bethan Lister investigated and confirmed duplicates were real. After 4 days Femi identified the source: a duplicate entry in their accounting system. Customer cleaned up the source data. Watch: Data quality issues erode trust even when external in origin. First response took 15+ hours on a data quality issue.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelweb

First response (min)928

Helpdeskmade from

Trail

created · Femi Olatunji 3 Sep 2026 09:16
Hi, we're seeing some duplicate records in the data. We're getting the same transaction twice with slight differences. This is causing issues when we try to count unique clients. Could you investigate?
public_reply · Bethan Lister 4 Sep 2026 00:44
Hi Femi, apologies for the delayed response. I've picked this up. Just so I've got this right - you're seeing duplicate transactions in the data? Can you give me an example of what you're seeing so I can investigate?
internal_note · Bethan Lister 8 Sep 2026 10:05
Reviewed data. Confirms duplicates in transaction records. Likely due to duplicate source records. Ewan to investigate root cause on our data pipeline.
public_reply · Femi Olatunji 8 Sep 2026 13:53
We found the issue on our side - our accounting system had a duplicate entry that was pulling through. We've cleaned it up. Should the duplicates be gone now from the brain?
status_change · Bethan Lister 16 Sep 2026 14:51
status_change · 20 Sep 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B