Dashboard query returning stale data

Ticketclosed

Vellacott Payments: documents · Dashboard query returning stale data

Merchant Risk Assessment dashboard displayed 2-day-old records despite current refresh timestamp and current data in raw database. BB-Demo reproduced the cache invalidation bug and escalated to platform.

Priority high

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What happened

What this says

Current to 11 Oct 26

Merchant Risk Assessment dashboard displayed 2-day-old records despite current refresh timestamp and current data in raw database. BB-Demo reproduced the cache invalidation bug and escalated to platform.

Problem: Dashboard showing stale data (two days old) while refresh timestamp appears current and raw database shows new records. User verified manually.

Handling: Bethan asked for full page refresh. Still stale. Reproduced issue and identified cache invalidation bug where query returns cached results even after manual refresh.

Watch: High priority data freshness issue. Cache not invalidating after refresh affects accuracy and user trust.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)47

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created · Femi Olatunji 4 Mar 2026 12:41
I'm seeing stale data in the Merchant Risk Assessment dashboard. The query shows a successful refresh this morning, but the results are still displaying records from two days ago. I've tried clearing my browser cache and refreshing multiple times, but nothing changes. The raw database shows the current records, so the issue appears to be with how the dashboard is caching or displaying the query results.
public_reply · Bethan Lister 4 Mar 2026 13:28
I've picked this up. Just so I've got this right, you're seeing old results in the dashboard even though the refresh timestamp is current? Can you try a full page refresh and tell me what you see? If it's still showing stale data, I'll need the exact query name so I can reproduce it here.
public_reply · Femi Olatunji 6 Mar 2026 13:11
Done the full refresh. Still showing the same old data. The query is "Risk Assessment by Cohort". I've verified in the raw database that the new records are definitely there.
internal_note · Bethan Lister 6 Mar 2026 16:29
Reproduced. Query returning cached results even after manual refresh. Cache invalidation issue. Escalating to platform.
status_change · Bethan Lister 18 Mar 2026 12:00
status_change · 22 Mar 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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