Salesforce connector not syncing

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Vellacott Payments: documents · Salesforce connector not syncing

Femi Olatunji reported the Salesforce connector had not synced new data since the previous morning after they reset the API key. Connor Webb identified the API credential update as the root cause.

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What happened

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Current to 11 Oct 26

Femi Olatunji reported the Salesforce connector had not synced new data since the previous morning after they reset the API key. Connor Webb identified the API credential update as the root cause.

Problem: Connector stopped syncing after a security update to Salesforce API key; new data was not flowing to the brain. Handling: Support checked sync logs, confirmed last successful run, then identified the API credential change as the root cause. Watch: Medium urgency as data sync was broken, risking stale data, but issue was identified quickly. Customer could resolve by updating connector credentials.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)130

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created · Femi Olatunji 11 Nov 2025 10:09
Hi, the Salesforce connector hasn't synced any new data since yesterday morning. We pushed some changes through to Salesforce and they should be showing up in the brain, but nothing's changed. The connector was running fine until then. Can you look into what might be holding it up?
public_reply · Connor Webb 11 Nov 2025 12:19
Hi Femi, I've checked the connector logs. The last successful sync ran earlier this morning. Can you confirm the data you're expecting to see is definitely in Salesforce now? Also, have there been any recent changes to your connector settings or API credentials?
public_reply · Femi Olatunji 12 Nov 2025 13:22
We've confirmed the data is there in Salesforce. We did reset our API key yesterday as part of a security update, and we updated it in the connector settings. That might be the culprit.
status_change · Connor Webb 13 Nov 2025 14:36
status_change · 17 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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