Salesforce data running a day behind

Ticketclosed

Kingdon Diagnostics: documents · Salesforce data running a day behind

Salesforce connector was running a day behind because an internal password reset was not reflected in Kingdon's connector configuration. Ryan identified and fixed the credential issue on his side.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Salesforce connector was running a day behind because an internal password reset was not reflected in Kingdon's connector configuration. Ryan identified and fixed the credential issue on his side.

Problem: Salesforce data in the brain was one day behind current, even though the nightly refresh had completed successfully and other connectors were working normally.

Handling: Olivia asked diagnostic questions about credentials and permissions. Ryan checked and discovered that a colleague had reset the Salesforce sync user's password internally but had not updated it in their connector configuration. After Ryan updated the credentials, the connector caught up.

Watch: Silent sync failures may occur after system changes the customer makes without notifying BB-Demo.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)412

Helpdeskmade from

Trail

created · Ryan Heslop 13 Apr 2026 08:48
Hi, I've noticed that our Salesforce data in the brain is showing records from yesterday, not today. The nightly refresh ran successfully according to our logs, but it doesn't look like new records from Salesforce have come through. The other connectors are working normally. Is this something you've come across? Cheers, Ryan.
public_reply · Olivia Grant 13 Apr 2026 15:40
Thanks for the detail, Ryan. A few quick checks: can you confirm that the connection credentials in your Salesforce integration haven't changed recently? It's possible something like a password reset or permission change could stop the sync silently. Let me know what you find. Olivia.
public_reply · Ryan Heslop 15 Apr 2026 15:07
Found it! A colleague had reset the Salesforce sync user's password last week but didn't update it in our end. We've fixed that now and the connector is catching up with today's records. Thanks for pointing us in the right direction. Cheers, Ryan.
status_change · Olivia Grant 17 Apr 2026 16:10
status_change · 21 Apr 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help