Duplicate records in referral data

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Kingdon Diagnostics: documents · Duplicate records in referral data

Aisha reported duplicate trust records (Newcastle and Durham) appearing twice with different counts before go-live. Connor investigated and the ticket was resolved 4 Mar 2025.

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Current to 11 Oct 26

Aisha reported duplicate trust records (Newcastle and Durham) appearing twice with different counts before go-live. Connor investigated and the ticket was resolved 4 Mar 2025.

Aisha reported duplicate referral records in the days following go-live, with specific trusts (Newcastle and Durham) appearing twice with conflicting counts. This data quality issue was critical before the team could rely on the brain for reporting. She also asked about contract terms for data quality assurance. Connor requested specific examples to diagnose whether duplicates originated in the connector or the indexing logic. The ticket was resolved by 4 Mar 2025.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

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First response (min)530

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created · Aisha Bukhari 5 Feb 2025 13:44
Hi, we're seeing some duplicate records in our referral data. A couple of the trusts are showing up twice in the brain with different numbers. We only went live recently and want the data clean before the teams start relying on it. No surprises for the trust. What does the contract say about data quality? Best wishes, Aisha
public_reply · Connor Webb 5 Feb 2025 22:34
Hi Aisha, thanks for flagging that. That's something we'll sort out. Can you give me a couple of examples of which trust records are duplicating? Once I have those I can check whether it's coming from the connector or somewhere in our indexing.
public_reply · Aisha Bukhari 6 Feb 2025 15:32
It's Newcastle and Durham appearing twice with different referral counts on each. We need this cleaned up before we go live properly with the teams.
status_change · Connor Webb 4 Mar 2025 17:31
status_change · 8 Mar 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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People at customers	573
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Email threads	2,122
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Invoices	187
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News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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