Salesforce connector not syncing

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Pentreath Cold Chain · Salesforce connector not syncing

Dan Hosken reported that the Salesforce connector stopped syncing and failed to recover during the nightly refresh on 3 Jul 2026 at 02:47, blocking customer analysis work. Olivia Grant identified authentication loss during the refresh cycle and engaged the engineering team to restore connectivity.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Dan Hosken reported that the Salesforce connector stopped syncing and failed to recover during the nightly refresh on 3 Jul 2026 at 02:47, blocking customer analysis work. Olivia Grant identified authentication loss during the refresh cycle and engaged the engineering team to restore connectivity.

Problem: The Salesforce connector lost authentication during the nightly refresh cycle on 3 Jul 2026 at 02:47, stopping data ingestion and leaving the brain stale with no recovery until manual intervention by the engineering team.

Handling: Olivia identified the authentication loss as the root cause, escalated to the platform engineering team, and worked to restore the data load. First response was within two hours of the report.

Watch: Connector authentication is fragile; rotations or permission changes at the source often cause outages. Customer reported impact immediately, showing good system monitoring.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)124

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Trail

Internal note · Olivia Grant 3 Jul 2026 13:16
Salesforce connector last indexed at 02:47 on 3 Jul 2026. No activity since. Refresh jobs timing out. Root cause under investigation.
Public reply · Dan Hosken 3 Jul 2026 14:56
Any update on this? It's blocking our analysis.
created · Dan Hosken 3 Jul 2026 16:55
Salesforce connector is stuck. Last indexed at 02:47 on 3 Jul 2026 and nothing since. The nightly refresh seems to be failing. Can you investigate?
Public reply · Olivia Grant 3 Jul 2026 18:59
Hi Dan, I've found the issue: the Salesforce connector lost authentication during the refresh cycle this morning. The data load is blocked. I'm working with the engineering team to resolve this now. I'll update you as soon as we have a fix. Thanks, Olivia.
Status change · Olivia Grant 10 Jul 2026 17:39
Status change · 14 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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