Renewal pricing and contract terms

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Pentreath Cold Chain · Renewal pricing and contract terms

Customer asked how price adjustments would affect their December renewal. Olivia Grant clarified they would renew at current rates with changes applied at the next renewal.

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As at Fri 9 Oct 2026

Customer asked how price adjustments would affect their December renewal. Olivia Grant clarified they would renew at current rates with changes applied at the next renewal.

Problem: Dan Hosken wanted to understand the impact of announced price adjustments on his contract due for renewal at the end of December. Handling: Olivia Grant confirmed that because the renewal date was in December, the current pricing would apply for this term and adjustments would take effect only at the following renewal. Outcome: Customer confirmed understanding.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelweb

First response (min)486

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created · Dan Hosken 6 Nov 2025 09:34
We've heard there are price adjustments coming and wanted to understand how they'll affect our renewal. Our contract is up at the end of December. What should we expect when we renew?
Public reply · Olivia Grant 6 Nov 2025 17:40
Hi Dan, great question. Yes, there are price adjustments to our Growth tier coming into effect. However, because your renewal date is in December, you'll stay on the current pricing for this term. Any adjustments will apply to your next renewal. Happy to discuss further. Thanks, Olivia.
Public reply · Dan Hosken 10 Nov 2025 12:27
That's good to hear. So our December renewal will be at the current rate, and any changes happen after that?
Public reply · Olivia Grant 11 Nov 2025 14:18
Exactly right. I'll make sure everything is set up for your December renewal at the current terms. Let me know if you have any other questions. Thanks, Olivia.
Status change · Olivia Grant 20 Nov 2025 11:57
Status change · 24 Nov 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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