Data refresh not completing

Ticketclosed

Merriott Lyle Distribution · Data refresh not completing

Deepa Chauhan reported that the nightly refresh did not complete, leaving dashboards with stale data affecting branch managers and credit control teams. Olivia Grant identified a platform issue and confirmed a fix was deployed.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Deepa Chauhan reported that the nightly refresh did not complete, leaving dashboards with stale data affecting branch managers and credit control teams. Olivia Grant identified a platform issue and confirmed a fix was deployed.

Problem: The overnight refresh stalled, leaving dashboards with stale data and blocking teams relying on current information. Handling: Olivia identified a platform issue affecting the nightly refresh cycle. Engineering deployed a fix and the next scheduled refresh was expected to restore current data by 07:00. Watch: Monitor the next refresh completion and confirm data freshness is restored.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelweb

First response (min)56

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Deepa Chauhan 22 Jul 2026 14:30
Hi there, the overnight refresh didn't complete properly, so the dashboards are showing yesterday's data. This is affecting the branch managers and the credit-control team quite significantly right now - they rely on current information to make their day-to-day decisions. The refresh is usually reliable, so I'm quite keen to understand what's gone wrong here. Can you have a look into this and let me know what's happened?
Public reply · Olivia Grant 22 Jul 2026 15:26
Hi Deepa, Thanks for flagging this. I can see the refresh stalled overnight. We've identified a platform issue affecting the nightly refresh cycle, and the engineering team is working on a fix as we speak. Once the fix is deployed, the next refresh will run through normally and your dashboards will show current data by 07:00 tomorrow morning. I'm keeping a close eye on this and will follow up as soon as we're back to normal. Thanks, Olivia
Status change · Olivia Grant 22 Jul 2026 15:39
Internal note · Olivia Grant 22 Jul 2026 16:36
Platform incident. Fix deployed. Next refresh scheduled 07:00 UTC. Monitor for completion.
Status change · 26 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help