Branch system connector not loading

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Merriott Lyle Distribution: documents · Branch system connector not loading

Tariq Saleem reported the branch system connector stopped syncing with last load yesterday morning. Root cause was an API key expired or revoked, likely due to automatic 90-day rotation.

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Current to 11 Oct 26

Tariq Saleem reported the branch system connector stopped syncing with last load yesterday morning. Root cause was an API key expired or revoked, likely due to automatic 90-day rotation.

Problem: Branch system connector offline; last successful sync was yesterday morning. Handling: Support engineer identified API authentication error, noting API keys rotate automatically every 90 days. Watch: Second connector sync issue in short timeframe; consider review of credential management process.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)349

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created · Tariq Saleem 24 Feb 2026 15:29
Hey, the branch system connector has stopped syncing. Last load was yesterday morning. I've checked the credentials and the branch system API is responding, so I'm not sure what's blocking it. Can you take a look at the logs?
public_reply · Connor Webb 24 Feb 2026 21:18
Cheers Tariq. I can see the issue in the logs. The branch system API endpoint is returning authentication errors, the API key we have is either expired or been revoked. Can you check if the key in the branch system has been refreshed recently? It usually auto-rotates every 90 days, so that might be what's happened. If it's been rotated, generate a new one and send it through, and I'll update the key in the brain. Cheers, Connor
status_change · Connor Webb 27 Feb 2026 13:26
status_change · 3 Mar 2026 23:59

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