Data not refreshing overnight

Ticketclosed

Merriott Lyle Distribution: documents · Data not refreshing overnight

Overnight CRM sync failed due to temporary network issue during the refresh window. Connor manually reran the load and confirmed current data was restored.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Overnight CRM sync failed due to temporary network issue during the refresh window. Connor manually reran the load and confirmed current data was restored.

Problem: Tariq reported that data was not updating overnight, with no records from the past couple of days visible. Connor checked the load logs and found a temporary network issue during the nightly sync window. He manually reran the load and confirmed the refresh completed with current data.

Watch: First response was 4.88 hours. The ticket does not specify the service tier so SLA compliance cannot be judged. Monitoring should confirm the next scheduled run completes without interruption.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)293

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created · Tariq Saleem 7 Mar 2025 12:45
Hi, I've noticed the data in the brain isn't updating overnight. We're expecting to see the latest records from our CRM after the nightly refresh completes, but the recent sync appears to have failed. I checked this morning and there's nothing fresh from the past couple of days. Can you check what happened with the load job and let me know what's blocking it? Cheers, Tariq
public_reply · Connor Webb 7 Mar 2025 17:38
Hi Tariq, thanks for reporting this. Just to confirm: you're not seeing any new records in the brain from the last couple of days? I'll check the load log on our end and come back to you. Cheers, Connor
public_reply · Tariq Saleem 10 Mar 2025 09:29
Connor, the last records we can see in the brain are from early in the week. I've checked our CRM and the data is definitely there, nothing's changed on our side. Can you look at the connector logs and see if there's an error message? Cheers, Tariq
internal_note · Connor Webb 10 Mar 2025 15:21
Checked logs. API looks fine. Spoke to ops, temporary network issue during the nightly sync window. Manually reran the load. Last refresh complete with current records. Monitoring next scheduled run to confirm it's resolved.
status_change · Connor Webb 17 Mar 2025 14:31
status_change · 21 Mar 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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