Olivia Grant

Can we add more users to the brain?

Ticketclosed

Tallowfield Health Partners: documents logo Tallowfield Health Partners: documents · Can we add more users to the brain?

Nicole Hayes requested adding three more users but Tallowfield is at 15-user Starter limit. Upgrade required; customer indicated this quarter timing.

Priority normal

What happened

What this says

Current to 11 Oct 26

Nicole Hayes requested adding three more users but Tallowfield is at 15-user Starter limit. Upgrade required; customer indicated this quarter timing.

Problem: Customer at 15-user Starter limit and needs 3 more users for practice-relations team. Clear expansion opportunity.

Handling: BB-Demo identified upgrade to Growth tier is required. Customer confirmed need this quarter. First response 428 minutes.

Opportunity: Move quickly to capture this quarter's expansion revenue.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)428
Helpdeskmade from

Trail

  1. Nicole Hayes
    created · Nicole Hayes 21 Sep 2026 17:54
    We want to expand access to the brain for three more people in our practice-relations team. What's the process?
  2. Olivia Grant
    public_reply · Olivia Grant 22 Sep 2026 01:02
    Hi Nicole, good news. Add them via the admin panel up to your current limit of 15. If you're at or near that limit, you'd want to upgrade to add more seats. Let me know what you need. Thanks, Olivia
  3. Nicole Hayes
    public_reply · Nicole Hayes 22 Sep 2026 12:32
    We're currently at 15 and adding three more so we'll need more seats this quarter. What's involved in an upgrade?
  4. Olivia Grant
    status_change · Olivia Grant 24 Sep 2026 15:54
  5. status_change · 28 Sep 2026 23:59
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