What happened
What this says
Current to 11 Oct 26Nicole Hayes requested adding three more users but Tallowfield is at 15-user Starter limit. Upgrade required; customer indicated this quarter timing.
Problem: Customer at 15-user Starter limit and needs 3 more users for practice-relations team. Clear expansion opportunity.
Handling: BB-Demo identified upgrade to Growth tier is required. Customer confirmed need this quarter. First response 428 minutes.
Opportunity: Move quickly to capture this quarter's expansion revenue.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)428
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Trail
- created · Nicole Hayes 21 Sep 2026 17:54We want to expand access to the brain for three more people in our practice-relations team. What's the process?
- public_reply · Olivia Grant 22 Sep 2026 01:02Hi Nicole, good news. Add them via the admin panel up to your current limit of 15. If you're at or near that limit, you'd want to upgrade to add more seats. Let me know what you need. Thanks, Olivia
- public_reply · Nicole Hayes 22 Sep 2026 12:32We're currently at 15 and adding three more so we'll need more seats this quarter. What's involved in an upgrade?
- status_change · 28 Sep 2026 23:59
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