Access permissions issue

Ticketclosed

Skovdal Software: documents · Access permissions issue

Ida lost access to her dashboard on 18 December 2025 with a permission error, though she had accessed it earlier that day. Olivia suggested logging out and back in.

Priority urgent

made from

What happened

What this says

Current to 11 Oct 26

Ida lost access to her dashboard on 18 December 2025 with a permission error, though she had accessed it earlier that day. Olivia suggested logging out and back in.

Problem: Ida could access her dashboard in the morning but received a permission error when trying to access it later on 18 December 2025. Handling: Olivia confirmed the access loss and suggested a logout and login cycle as a first troubleshooting step. First response was rapid at 55 minutes. The ticket was solved and closed by 22 December 2025, suggesting the suggested action resolved it.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)55

CSAT4

Helpdeskmade from

Trail

status_change · Olivia Grant 18 Dec 2025 14:16
created · Ida Bech 18 Dec 2025 16:54
Hi, I can't see my dashboard in the brain anymore. It was there this morning but now I'm getting a permission error. Can you help?
public_reply · Olivia Grant 18 Dec 2025 17:49
Hi Ida, Just so I've got this right, you could access your dashboard earlier today but now you're seeing a permission error? Can you try logging out and back in, and let me know if that clears it? Thanks, Olivia
status_change · 22 Dec 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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