Connector running slowly

Ticketclosed

Skovdal Software: documents · Connector running slowly

Ida reported a data connector syncing slowly. Olivia began investigation but the ticket shows minimal follow-up. Resolution took nearly a month from report to close.

Priority low

made from

What happened

What this says

Current to 11 Oct 26

Ida reported a data connector syncing slowly. Olivia began investigation but the ticket shows minimal follow-up. Resolution took nearly a month from report to close.

Problem: Ida reported that one data connector was running much more slowly than before, though still syncing. Handling: Olivia opened the ticket and committed to checking logs and investigating on BB-Demo's end. However, the ticket thread ends there with no documented resolution or explanation. The ticket was created on 7 May 2025 but not solved until 5 June 2025, nearly a month later. Watch: Extended resolution time for a performance issue suggests either blocked investigation or low prioritization.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)543

CSAT5

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Trail

created · Ida Mortensen 7 May 2025 11:20
One of our data connectors has been running slowly lately. It's still syncing but much slower than before. Have you seen this before?
public_reply · Olivia Grant 7 May 2025 20:23
Hi Ida, thanks for letting us know. Just so I've got this right, the connector is syncing slowly. I'll check the logs and see what's happening on our end.
status_change · Olivia Grant 5 Jun 2025 12:40
status_change · 9 Jun 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
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Support tickets	449
Documents	477
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Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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