Store feedback data incomplete
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Lindqvarn Retail: documents · Store feedback data incomplete
Feedback connector ingestion bug on 12 August 2026 broke store performance reporting. BB-Demo identified the root cause and committed to fix it and reprocess lost data by end of business.
What happened
What this says
Current to 11 Oct 26Feedback connector ingestion bug on 12 August 2026 broke store performance reporting. BB-Demo identified the root cause and committed to fix it and reprocess lost data by end of business.
Problem: Karin reported that feedback sentiment and store location fields disappeared from dashboards on 12 August 2026, breaking store performance reporting. Handling: Olivia found the feedback connector flat since Tuesday morning. An internal investigation traced the fault to BB-Demo's ingestion layer, not the source system. Ewan's team committed to fix it and reprocess data by end of business 12 August 2026.
Details
Updated 9 Oct 26Trail
created · Karin Sjöberg 12 Aug 2026 09:28Hi team. I hope you are all well. I've been looking at the store feedback data and I'm seeing some concerning patterns. The records from the last few days seem incomplete, we're missing entire fields that were there before. Store managers are asking what happened. Before we escalate, I wanted to understand if something has changed on the system side, or if this is something we need to look at in our own configuration. What do the logs say?- public_reply · Olivia Grant 12 Aug 2026 10:24Hi Karin, I've picked this up. Just so I've got this right: the fields that are missing, were they there in yesterday's refresh? And which specific fields are we looking at? That'll help me trace where the issue is.
- public_reply · Karin Sjöberg 12 Aug 2026 11:42Thank you, Olivia. Yes, they were there yesterday. It's the feedback sentiment and the store location fields. They were showing perfectly in the dashboard on Monday, and now they've completely disappeared. All our reporting on store performance is broken because of this. We should anchor this quickly, store managers need answers.
- public_reply · Karin Sjöberg 12 Aug 2026 12:23I've also asked our team to check if anything changed in our CRM configuration. What do the stores say about what they're seeing? Have they stopped sending this data, or is it not being captured?
- internal_note · Olivia Grant 12 Aug 2026 12:31Feedback connector flat since Tuesday morning. Last successful sync Tuesday 06:43. Checked source system logs, fields still being sent. Something broke in our ingestion. Escalating to Ewan.
- public_reply · Olivia Grant 12 Aug 2026 15:28Karin, we've identified the issue on our end. A change in how we process the feedback connector is dropping those fields during ingestion. That's on us. Ewan's team is working on a fix right now and we're aiming to have clean data flowing through by end of business. We'll reprocess the last two days' data once it's fixed. I'll update you as soon as it's live.
- status_change · 16 Aug 2026 23:59