Duplicate customer records in data
Ticketclosed
Lindqvarn Retail: documents · Duplicate customer records in data
Duplicate customer records in dashboards due to source system error. Connector fixed; duplicates cleared after next refresh.
Priority low
What happened
What this says
Current to 11 Oct 26Duplicate customer records in dashboards due to source system error. Connector fixed; duplicates cleared after next refresh.
Problem: Johan discovered about a dozen duplicate customer records in the dashboard, mostly in the last one to two weeks of data, breaking clean segment reporting. Handling: Olivia identified that the source system was returning duplicates during the last refresh, fixed the connector configuration, and confirmed clean data appeared after the next refresh on 4 Aug 2026. Customer verified the issue was resolved.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categorydata_quality
Channelweb
First response (min)431
CSAT4
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created · Johan Berglund 28 Jul 2026 12:30I've been running reports on customer segments and I've noticed duplicate records appearing for some customers. They have the same email address but slightly different names or address information. This is breaking our ability to get a clean view of each segment. Has something gone wrong with the recent data refresh?- public_reply · Olivia Grant 28 Jul 2026 19:41Hi Johan, thanks for reporting this. Just to clarify, are these duplicates appearing in the dashboard query results, or when you export the data? And roughly how many customers are affected? That'll help me track down the issue.
- public_reply · Johan Berglund 29 Jul 2026 12:11Hi Olivia, they're showing up in the dashboard. I'd say about a dozen or so records. It's mostly in the recent data from the last week or two. We haven't changed anything on our end.
- public_reply · Olivia Grant 31 Jul 2026 10:08Thanks for that detail. I've checked the sync logs and I can see the issue. One of the source systems was returning duplicate records during the last refresh. I've fixed the connector and we'll pick up clean data on the next run. Can you do a quick check after tomorrow's refresh and let me know if the duplicates are gone?
- public_reply · Johan Berglund 4 Aug 2026 09:59Perfect, I've checked and the duplicates have cleared. Reports are looking clean again. Thanks for the quick turnaround.
- status_change · 25 Aug 2026 23:59
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