Connector not syncing new data

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Lindqvarn Retail: documents · Connector not syncing new data

Linnea Holm reported a connector showing connected but not pulling new data. Investigation revealed the customer's data source had updated its API overnight, requiring updates on BB-Demo's end.

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What happened

What this says

Current to 11 Oct 26

Linnea Holm reported a connector showing connected but not pulling new data. Investigation revealed the customer's data source had updated its API overnight, requiring updates on BB-Demo's end.

Problem: A connector appeared live but stopped syncing new data, creating a data freshness risk. Handling: Bethan guided troubleshooting, discovering the root cause was a third-party API update. This is a maintenance issue at the data source layer; resolution took 12 days. Watch: Connectors breaking when external systems change is a common source of stale-data incidents.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)430

CSAT5

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public_reply · Linnea Holm 9 Apr 2026 12:16
We're seeing an issue with our connector. It shows as live but there's no new data coming through.
public_reply · Bethan Lister 9 Apr 2026 13:35
Hi Linnea, I can see the connection is active. Can you check that the data source itself hasn't changed on their end? Sometimes they update integrations. Let me know what you find. Thanks, Bethan
created · Linnea Holm 9 Apr 2026 14:08
Hi, we've noticed that one of our connectors shows as connected but hasn't pulled in any new data for the last few hours. Can you check what's happening?
public_reply · Bethan Lister 9 Apr 2026 21:18
Just following up: have you been able to check with your data source? In the meantime, I can run a manual sync if you want to unblock things. Bethan
public_reply · Linnea Holm 10 Apr 2026 13:49
Yes, they did update their API last night. Will you need to update our connector on your end?
status_change · Bethan Lister 21 Apr 2026 13:13
status_change · 25 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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