What happened
What this says
Current to 11 Oct 26Johan Berglund asked how to segment customers by store region. Olivia Grant confirmed the capability and provided guidance with supporting documentation.
Problem: Johan needed to understand how to use the brain to segment customers by regions for store-level planning. Handling: Olivia confirmed the feature was available and provided step-by-step guidance; the customer received a guide and appeared satisfied. This is routine how-to support with no service issues.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categoryhow_to
Channelweb
First response (min)150
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- public_reply · Johan Berglund 20 Mar 2026 09:01Is it possible to segment customers by store region in the brain?
- created · Johan Berglund 20 Mar 2026 14:31Hi, I'm trying to generate a report that shows customer segments broken down by our regional stores, but I'm not sure if this is possible through the brain. Could you walk me through the approach? We're keen to get this working for our planning next week.
- public_reply · Olivia Grant 20 Mar 2026 17:01Hi Johan, yes absolutely. Just so I've got this right, you want to see customer segments grouped by your Nordic regions. Can you try searching for customers by region and let me know what you see? Thanks, Olivia
- public_reply · Olivia Grant 23 Mar 2026 09:51I've put together a quick guide on regional segmentation which should help. Give it a go and shout if you get stuck. Olivia
- status_change · 30 Mar 2026 23:59
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