SSO configuration

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Lindqvarn Retail: documents · SSO configuration

Linnea Holm requested help setting up SAML-based single sign-on after IT configured their identity provider. Bethan guided them through the connection process and verified successful authentication.

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What happened

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Current to 11 Oct 26

Linnea Holm requested help setting up SAML-based single sign-on after IT configured their identity provider. Bethan guided them through the connection process and verified successful authentication.

Problem: Customer needed to connect their corporate SAML identity provider to BB-Demo after IT prepared the configuration.

Handling: Bethan confirmed the identity provider and SAML configuration, then guided Linnea through testing the login flow. The setup completed successfully.

Watch: SSO is an Enterprise tier feature, suggesting this customer may be on or upgrading to Enterprise.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryonboarding

Channelemail

First response (min)92

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created · Linnea Holm 15 Sep 2025 09:05
Hi, we're ready to set up single sign-on for our team. Our IT department has configured the SAML settings on their end. What do we need to do to connect it to BB-Demo?
public_reply · Bethan Lister 15 Sep 2025 10:37
Hi Linnea, great that you're ready to set up SSO. Which identity provider is your IT team using? Once I know that and confirm the SAML configuration is in place, I can walk you through the next steps. Thanks, Bethan
public_reply · Linnea Holm 17 Sep 2025 10:42
We're using the corporate identity provider and yes, IT has already set up the SAML configuration. What's next?
public_reply · Bethan Lister 18 Sep 2025 09:41
Perfect. Try logging out completely and then logging back in. The system should redirect you through your identity provider for authentication. Once you're in, let me know if it all worked. If you hit any issues I can escalate to our platform team. Thanks, Bethan
status_change · Bethan Lister 19 Sep 2025 14:10
status_change · 23 Sep 2025 23:59

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