Dashboard loading slowly

Ticketclosed

Clonvara Insurance Services: documents · Dashboard loading slowly

Customer dashboard loading slowly for several days. Bethan asked diagnostic questions about timing; the ticket shows no resolution in the available record.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Customer dashboard loading slowly for several days. Bethan asked diagnostic questions about timing; the ticket shows no resolution in the available record.

Problem: customer dashboard responding much slower than before, consistent throughout the day. Handling: Bethan asked Aoife Tuohy about timing patterns and whether performance varied, requesting detail to diagnose the cause. The ticket was marked solved after 8 days but the record does not show the resolution provided. First response was 385 minutes, significantly over the service level for this tier.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)385

CSAT5

Helpdeskmade from

Trail

created · Aoife Tuohy 19 Mar 2026 08:48
Hi, we're experiencing slow performance when loading the customer dashboard. It's been happening for several days now. Can you help us figure out what's going on?
public_reply · Bethan Lister 19 Mar 2026 15:13
Hi Aoife, thanks for reporting this. Just so I've got this right, it's the customer dashboard that's slow? Can you tell me roughly when you're typically loading it and whether performance improves later in the day? That'll help me understand what's happening. Thanks, Bethan
public_reply · Aoife Tuohy 23 Mar 2026 11:25
It's consistently slow throughout the day, not just at certain times. Same issue whether we load it first thing or mid-afternoon.
status_change · Bethan Lister 27 Mar 2026 16:13
status_change · 31 Mar 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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