Data not updating in dashboards

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Hollowmere Care Group: documents · Data not updating in dashboards

Natasha reported on 16 Jul 2026 that dashboards showed data from the prior week; the nightly refresh had not completed. Bethan identified a Salesforce connector timeout, confirmed it had been fixed, and stated the next refresh would pull complete data.

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Current to 11 Oct 26

Natasha reported on 16 Jul 2026 that dashboards showed data from the prior week; the nightly refresh had not completed. Bethan identified a Salesforce connector timeout, confirmed it had been fixed, and stated the next refresh would pull complete data.

Problem: One source connector stalled partway through the refresh, leaving data incomplete. Handling: Bethan responded after 14 hours (slow) but identified the Salesforce connector timeout and confirmed the fix. The next refresh would pull complete data. Watch: Monitor connector health; ensure no further timeouts and assess whether first response SLA was met.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_freshness

Channelemail

First response (min)866

CSAT5

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created · Natasha Pryor 16 Jul 2026 11:48
Hi, I've noticed that our dashboards are showing data from last week. The refresh should have run overnight but it looks like it didn't complete. Can you check the status of the nightly refresh?
public_reply · Bethan Lister 17 Jul 2026 02:14
Hi Natasha, I've picked this up. I can see the refresh did run last night, but one of the source connectors stalled partway through, which meant the full dataset didn't complete. I'm looking into which connector it was now and will follow up with more details shortly. Thanks, Bethan
internal_note · Bethan Lister 17 Jul 2026 13:20
Salesforce connector timeout, fixed. Next refresh will be full. Natasha notified separately.
status_change · Bethan Lister 6 Aug 2026 13:46
status_change · 10 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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