Filter for open tickets

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Wrenfield Property Management: documents · Filter for open tickets

Customer suggested adding filter to show only open resident tickets; support acknowledged as good idea and raised with product team.

Priority low

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What happened

What this says

Current to 11 Oct 26

Customer suggested adding filter to show only open resident tickets; support acknowledged as good idea and raised with product team.

Problem: Toby found dashboard showing all tickets made it hard to see what needs immediate attention.

Handling: Olivia acknowledged the suggestion as useful and committed to raising it with the product team.

Watch: Feature request signals customer actively using dashboards and seeking enhancements.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryfeature_request

Channelemail

First response (min)418

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created · Toby Cowell 13 May 2026 14:11
Would it be useful to add a filter to the dashboard that shows only open resident tickets? At the moment it's showing everything and it's hard to see what actually needs attention.
public_reply · Olivia Grant 13 May 2026 21:09
Hi Toby, thanks for the suggestion. Just so I've got this right, you'd like a filter to display only open tickets on the dashboard. That's a great idea. I'll raise it with the product team for you.
status_change · Olivia Grant 18 May 2026 16:28
status_change · 22 May 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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