Duplicated records in the brain

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Fairhallow Travel: documents · Duplicated records in the brain

Key client contacts appearing twice; root cause identified in connector pulling duplicates; fixed and removed from data.

Priority low

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What happened

What this says

Current to 11 Oct 26

Key client contacts appearing twice; root cause identified in connector pulling duplicates; fixed and removed from data.

Problem: Becky saw duplicate records for key client contacts, compromising data accuracy for important accounts.

Handling: Olivia traced the issue to a connector pulling records twice, removed duplicates and fixed the source. Took 22 days to resolve.

Watch: Second data quality issue in six months suggests ongoing connector configuration problems.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)557

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created · Becky Lawton 23 Jul 2025 13:04
Hi there, I'm seeing some duplicate records in the brain, looks like some client contacts are appearing twice. Is this something you can help me clean up? Thanks, Becky x
public_reply · Olivia Grant 23 Jul 2025 22:21
Hi Becky, thanks for getting in touch. I can help with that. Duplicates usually happen when the same record gets synced from multiple sources. Can you give me an example, which contacts are showing up twice? That'll help me trace where they're coming from. Thanks, Olivia
public_reply · Becky Lawton 25 Jul 2025 10:57
Sure. A couple of our key client contacts are showing up twice, both are important accounts we work with regularly. Let me know if you need anything else. Cheers, Becky x
public_reply · Olivia Grant 29 Jul 2025 13:15
Thanks for those details. I've traced the issue, one of your connectors is pulling the same records twice. I've removed the duplicates from the brain, and I'm working with your team on fixing the connector so it doesn't happen again. Should be sorted now. Thanks, Olivia
status_change · Olivia Grant 14 Aug 2025 10:19
status_change · 18 Aug 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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