Dashboard pages running very slowly

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Fairhallow Travel: documents · Dashboard pages running very slowly

Dashboards slow during large batch upload; connector query identified as cause; platform team optimised within hours.

Priority urgent

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What happened

What this says

Current to 11 Oct 26

Dashboards slow during large batch upload; connector query identified as cause; platform team optimised within hours.

Problem: Dashboards loading slowly that morning, affecting a client meeting; large batch upload triggered connector updates.

Handling: Olivia identified the connector updating large dataset and Ewan optimised the query, resolving same day within hours.

Watch: Second performance incident in two months suggests pattern requiring capacity planning.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryperformance

Channelemail

First response (min)45

CSAT5

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Trail

status_change · Olivia Grant 2 Jul 2025 10:15
created · Leanne Moss 2 Jul 2025 11:47
The dashboards are running really slowly this morning, pages are taking a very long time to load. Can you help us figure out what's going on? We've got a client meeting soon and need this working properly. Thanks, Leanne
public_reply · Olivia Grant 2 Jul 2025 12:32
Hi Leanne, thanks for letting me know. I'm looking into this now. Can you tell me which dashboard pages are slowest? Also, how many people are using the brain at the moment? That will help me track down what's happening. Thanks, Olivia
public_reply · Olivia Grant 2 Jul 2025 15:15
Good news, I think I've found the issue. One of your connectors is updating a large dataset, which has slowed things down. Ewan from our platform team is going to optimize the query. Should be faster within the next couple of hours. I'll keep you posted. Thanks, Olivia
public_reply · Leanne Moss 2 Jul 2025 16:04
Great, thanks for sorting that quickly. That makes sense, we had a big batch upload this morning. Looking forward to the dashboards being faster. Cheers, Leanne
internal_note · Olivia Grant 2 Jul 2025 16:21
Ewan optimizing the connector query performance. Should be resolved by end of day. Customer happy with response time.
status_change · 6 Jul 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
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Documents	477
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Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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