016-0008

Ticketclosed

Brannock Medical Supplies: documents · 016-0008

Sunita Bains reported Salesforce connector syncing slowly and records disappearing. Bethan Lister identified custom field expansion as cause. Optimised connector on 21 Nov 2024.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Sunita Bains reported Salesforce connector syncing slowly and records disappearing. Bethan Lister identified custom field expansion as cause. Optimised connector on 21 Nov 2024.

Problem: CRM Administrator reported Salesforce connector performance collapse: syncs taking hours instead of minutes, with records appearing and disappearing. Key account managers' deal visibility was impaired.

Handling: Assigned to Bethan Lister. First response at 14:32 on 2024-11-21 (100 minutes after report). Lister diagnosed timeout: customer had added three custom opportunity fields for a campaign, expanding the query. Sunita confirmed tens of thousands of contacts and several thousand opportunities. Bethan optimised the connector same day (16:04).

Watch: Custom field additions in large Salesforce instances can cause sync timeout. Escalate performance tuning before connector stability is lost.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)100

CSAT5

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Trail

Ticket text has not been written yet; the trail is from the helpdesk.

internal_note · Bethan Lister 21 Nov 2024 11:38
created · Sunita Bains 21 Nov 2024 14:24
public_reply · Bethan Lister 21 Nov 2024 14:32
public_reply · Sunita Bains 21 Nov 2024 14:54
public_reply · Bethan Lister 21 Nov 2024 16:04
status_change · Bethan Lister 25 Nov 2024 16:54
status_change · 29 Nov 2024 23:59

Helpdeskmade from

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B