016-0007

Ticketclosed

Brannock Medical Supplies: documents · 016-0007

Sunita Bains reported the CRM connector stopped pulling data. Bethan Lister diagnosed a dropped API connection on the customer's CRM side. After the customer's CRM team restored the connection on 14 Nov 2024, the connector resumed pulling data successfully.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Sunita Bains reported the CRM connector stopped pulling data. Bethan Lister diagnosed a dropped API connection on the customer's CRM side. After the customer's CRM team restored the connection on 14 Nov 2024, the connector resumed pulling data successfully.

Problem: No new CRM records indexed for several days; connector had stalled. Handling: Bethan correctly diagnosed the issue as external to B-Brain (customer's CRM API connection) and guided Sunita to work with their CRM support team. Once restored on 14 Nov 2024, the connector resumed immediately. Watch: This shows dependency on customer system stability. While B-Brain handled it well, extended outages of source systems directly impact data freshness.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)123

CSAT5

Helpdeskmade from

Trail

Ticket text has not been written yet; the trail is from the helpdesk.

created · Sunita Bains 7 Nov 2024 17:58
public_reply · Bethan Lister 7 Nov 2024 20:01
public_reply · Sunita Bains 11 Nov 2024 10:47
public_reply · Bethan Lister 12 Nov 2024 15:51
internal_note · Bethan Lister 14 Nov 2024 10:46
public_reply · Sunita Bains 14 Nov 2024 13:10
status_change · Bethan Lister 14 Nov 2024 17:04
status_change · 18 Nov 2024 23:59

Helpdeskmade from

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B