Call data not refreshing

Ticketclosed

Vantrell Software: documents · Call data not refreshing

Dan Dyson reported call data stopped updating; new calls made after Tuesday did not appear. Bethan Lister confirmed connector sync issue. Solved 25 Sep 2024.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Dan Dyson reported call data stopped updating; new calls made after Tuesday did not appear. Bethan Lister confirmed connector sync issue. Solved 25 Sep 2024.

Problem: Call data in the brain had not refreshed since Tuesday; new calls made after that date did not appear. Source system (call recorder) held the records; connector had not synced them.

Handling: Assigned to Bethan Lister. First response within 2 hours. Customer confirmed on 17 Sep 2024 that new calls existed in source system. Bethan's internal note identified likely connector timeout; escalation to platform team noted if customer's end was confirmed OK.

Watch: Stale data in call data (key sales intelligence) can degrade deal visibility and team confidence.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelweb

First response (min)120

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Trail

created · Dan Dyson 13 Sep 2024 16:38
Call data in the brain hasn't updated since Tuesday. We had calls since then, but they're not showing up. The last refresh seems to be stuck.
public_reply · Bethan Lister 13 Sep 2024 18:38
Thanks for letting us know. Just so I've got this right: you're not seeing any new calls in the brain since Tuesday, even though you made calls since then. Have you checked the call recorder directly to confirm those calls are recorded there?
public_reply · Dan Dyson 17 Sep 2024 11:25
Yes, the calls are definitely in the call recorder system. They're showing up fine there. But nothing new in the brain since the Tuesday refresh.
internal_note · Bethan Lister 17 Sep 2024 12:04
Confirmed: calls are in the source system but not synced to the brain. Likely connector sync issue. Worth checking on their side if the connector is still active. May also need platform team to check our logs if they confirm their end is fine.
status_change · Bethan Lister 25 Sep 2024 16:34
status_change · 29 Sep 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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