Dashboard data not refreshing overnight

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Marlstone Legal: documents · Dashboard data not refreshing overnight

Elliot Kirkby reported overnight refresh failure affecting dashboard freshness. Bethan Lister identified and restarted a data source connector that had failed to complete the refresh cycle.

Priority normal

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What happened

What this says

Current to 11 Oct 26

Elliot Kirkby reported overnight refresh failure affecting dashboard freshness. Bethan Lister identified and restarted a data source connector that had failed to complete the refresh cycle.

Problem: Dashboards displayed stale data from overnight refresh failure, indicating one data source had not completed its sync.

Handling: Bethan identified the specific data source failure in logs, restarted it, and committed to fresh data by the following morning.

Watch: This freshness issue affects reporting accuracy. A trend of refresh failures would indicate instability in that connector.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)462

CSAT4

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Trail

created · Elliot Kirkby 16 Jan 2026 09:05
The dashboards haven't updated since yesterday. The refresh should have run overnight but the data is still stale. Can you check the refresh status?
public_reply · Bethan Lister 16 Jan 2026 16:47
Thanks for letting me know, Elliot. I've checked the logs and found that one of your data sources didn't complete the refresh. I've restarted it and your data should be fresh by tomorrow morning. I'll confirm once it's finished.
status_change · Bethan Lister 21 Jan 2026 12:09
status_change · 25 Jan 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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