Duplicate records showing up

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Corriemoor Foods: documents · Duplicate records showing up

Neil Entwistle reported that duplicate records appeared after a refresh; the same accounts were showing up twice with identical data. Bethan Lister found the cause (refresh ran twice) and removed the duplicates.

Priority low

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What happened

What this says

Current to 11 Oct 26

Neil Entwistle reported that duplicate records appeared after a refresh; the same accounts were showing up twice with identical data. Bethan Lister found the cause (refresh ran twice) and removed the duplicates.

Problem: Data quality issue where records were indexed twice, creating confusion in search results. Handling: Bethan located the root cause in the logs: the refresh process ran twice when the customer updated their call recorder system. She removed the duplicates. Watch: First response took 540 minutes. Root cause was system-change-triggered double execution, not a BB-Demo bug.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)540

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created · Neil Entwistle 5 Nov 2024 17:21
We're seeing duplicate records in the brain after the last refresh. Some accounts are showing up twice with the same data. Can you look into this?
public_reply · Bethan Lister 6 Nov 2024 02:21
Thanks, Neil. Just so I've got this right, you're seeing the same record indexed twice after the refresh? I can see that in the logs. Let me dig into what caused this.
public_reply · Neil Entwistle 8 Nov 2024 09:19
Yes, exactly. They come up when I search. Same record, same ID. Should we have a deduplication step?
internal_note · Bethan Lister 8 Nov 2024 14:03
Found the cause, refresh ran twice when the customer updated their system. Removing duplicates now.
status_change · Bethan Lister 18 Nov 2024 13:33
status_change · 22 Nov 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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