What happened
What this says
Current to 11 Oct 26Priti requested a user licence for a new sales team member to access customer account data and stock. Bethan confirmed the process and asked for the user's email address.
Problem: A new sales team member needed access to check customer account data and stock. Handling: Bethan clarified the process required only the user's email address. This is a routine access request indicating team growth or churn.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelchat
First response (min)232
Helpdeskmade from
Trail
- public_reply · Priti Marsden 18 Apr 2024 11:54Actually, is there something I need to submit first to get a new user set up?
- created · Priti Marsden 18 Apr 2024 11:57Hi, we've just brought on a new team member in our sales office and need to get them access to the brain so they can check customer account data and stock. Can you set up a user licence for them? Cheers, Priti.
- public_reply · Bethan Lister 18 Apr 2024 15:49Hi Priti, just so I've got this right, you need a new user licence for someone on the sales team. Just give me their email address and I'll get that sorted for you. Thanks, Bethan
- status_change · 30 Apr 2024 23:59
Helpdeskmade from