Filter issue in search

Ticketclosed

Brindlecote Insurance Brokers: documents · Filter issue in search

Toby reported date range filters in search ignored selected ranges and showed records outside the range. Bethan asked diagnostic questions but no resolution is documented.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Toby reported date range filters in search ignored selected ranges and showed records outside the range. Bethan asked diagnostic questions but no resolution is documented.

Problem: the date range filter was not restricting search results to the selected range. Handling: Bethan initiated troubleshooting with clarifying questions about whether the filter showed no results or was completely ignored. The ticket does not show how the issue was resolved. Watch: the first response took 439 minutes and the ticket took 16 days to close after being marked solved, suggesting process delay.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelemail

First response (min)439

CSAT1

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Trail

created · Toby Underwood 17 May 2024 17:05
I'm trying to filter search results by date range but the filters aren't working as expected. I select a range and it doesn't seem to apply.
public_reply · Bethan Lister 18 May 2024 00:24
Hi Toby, can you try that and tell me what you see when you apply the filter? Does it show no results or does it ignore the filter entirely?
public_reply · Toby Underwood 20 May 2024 15:16
The filter seems to be ignored. I set a date range and it shows records outside that range.
status_change · Bethan Lister 29 May 2024 10:34
status_change · 2 Jun 2024 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B