Search duplicates for retailer accounts
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Harrowden Foods: documents · Search duplicates for retailer accounts
Duplicate search results for retailer accounts persisting as of 9 Oct 2026. BB-Demo investigating; customer testing different search methods. Possible regression of earlier fix.
What happened
What this says
Current to 11 Oct 26Duplicate search results for retailer accounts persisting as of 9 Oct 2026. BB-Demo investigating; customer testing different search methods. Possible regression of earlier fix.
Problem: duplicate search results for retailer accounts by name blocking quick account lookups, unresolved as of 9 Oct 2026. Handling: BB-Demo asking customer to test different search methods and locations; investigation ongoing. Watch: similar issue was reported in tkt_009_0011; this may be recurrence or incomplete original fix.
Details
Updated 9 Oct 26Trail
created · Kelly Sharpe 1 Oct 2026 14:20When our team searches for retailer accounts by name, the search results are showing the same record multiple times. This is happening consistently and it's making it difficult to find information quickly. We noticed it most recently with one of our major accounts. Can you look into this?- public_reply · Olivia Grant 1 Oct 2026 16:25Hi Kelly, thanks for reporting this. I'm looking into it now. Just to clarify: is the duplicate issue happening when you search for all retailer accounts, or just particular ones? And roughly how many duplicates are you seeing for each record?
- public_reply · Kelly Sharpe 5 Oct 2026 13:40We've tested this with several of our major accounts, and yes, it's consistent. Whenever we search by account name, we get duplicates. It's affecting our ability to pull up account data quickly during retailer reviews.
- public_reply · Olivia Grant 7 Oct 2026 15:11Thanks for confirming. Can you try a couple of things? First, try searching by partial account name instead of the full name, and see what you get. Also, try searching from the search bar versus searching from within the Insights page and let me know if the behaviour differs.
- public_reply · Kelly Sharpe 9 Oct 2026 11:26We've tried both. Partial search still shows duplicates, and I'm seeing the same issue whether we search from the main bar or from within Insights. It's consistent across all our tests so far.