Repairs data: missing records after system change

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Calderbrook Housing Group: documents · Repairs data: missing records after system change

Connector stopped pulling repairs data from end of previous week onwards. Connector logs show no errors; sync breaking on BB-Demo side. Cause to be identified.

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What happened

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Current to 11 Oct 26

Connector stopped pulling repairs data from end of previous week onwards. Connector logs show no errors; sync breaking on BB-Demo side. Cause to be identified.

Problem: Repairs data stopped loading several days before 30 Mar 2026. Earlier records appeared fine but gap started from end of previous week onwards, breaking morning stand-ups and visibility of current job queue. Handling: Bethan Lister checked connector logs showing the housing system continued sending data without errors. Issue identified as on BB-Demo side. Awaiting customer to provide last visible date in brain to pinpoint sync break.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)113

CSAT3

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created · Paul Rigby 30 Mar 2026 17:23
The brain stopped pulling repairs data a few days ago. Everything from the earlier period came through fine and the dashboards looked good up until then, but records from the end of the previous week onwards are completely missing. It's breaking our morning stand-ups because we can't see the current job queue properly. Can you run a refresh and check what's happening with the connector sync?
public_reply · Bethan Lister 30 Mar 2026 19:16
I've run a page refresh on your end now. The connector logs show it's still pulling data from the housing system without any errors, so the issue is on our side rather than an upload problem from the system itself. Can you tell me the last date you see showing in the brain before the gap starts? That'll help me pinpoint exactly where the sync is breaking and what might be causing it.
status_change · Bethan Lister 10 Apr 2026 13:02
status_change · 14 Apr 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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