Repairs data: jobs showing twice after system upgrade

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Calderbrook Housing Group: documents · Repairs data: jobs showing twice after system upgrade

Repairs jobs appearing twice following housing system upgrade. Every job from upgrade week onwards duplicated; no exceptions noted across the dataset.

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What happened

What this says

Current to 11 Oct 26

Repairs jobs appearing twice following housing system upgrade. Every job from upgrade week onwards duplicated; no exceptions noted across the dataset.

Problem: Paul Rigby reported double-counting of repairs jobs starting when the housing system upgrade went live, affecting every job from the upgrade week onwards. Handling: Support confirmed the pattern and asked for affected job details. Paul provided detailed tracking showing the duplication was universal across jobs created after the upgrade. No resolution noted in the ticket.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)315

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created · Paul Rigby 9 Mar 2026 13:09
The housing system upgrade last month is causing repairs jobs to be double-counted. I've run a report and jobs are appearing twice in the brain, which is breaking our dashboards for the stand-up. This started right when the upgrade went live. I can share the detailed report if it helps you track down where the duplicate is coming from.
public_reply · Bethan Lister 9 Mar 2026 18:24
Just so I've got this right, the housing system started counting the same repairs job twice after the upgrade went live? That would definitely explain the mismatch we're seeing. Can you tell me a couple of the affected job details so I can check what the brain is actually seeing and pulling from your system?
public_reply · Paul Rigby 11 Mar 2026 12:54
Yes, exactly that. Been tracking it since the upgrade. Latest report shows it's across the board: every repairs job from the upgrade week onwards is duplicated. No exceptions. Happy to share the spreadsheet if that helps with the investigation. Paul
status_change · Bethan Lister 23 Mar 2026 11:10
status_change · 27 Mar 2026 23:59

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