How do I access the repairs data in the board pack?
Ticketclosed
Calderbrook Housing Group: documents · How do I access the repairs data in the board pack?
Repairs data connector was configured but not visible in the interface. Support diagnosed a browser cache issue; data had loaded but required cache clearing to appear.
Priority urgent
What happened
What this says
Current to 11 Oct 26Repairs data connector was configured but not visible in the interface. Support diagnosed a browser cache issue; data had loaded but required cache clearing to appear.
Problem: Customer Helen Marsden reported the repairs connector missing though three other connectors were visible. Initial investigation found the connector was live and pulling data. Handling: Root cause was a browser cache issue; data had loaded overnight but required the user to clear cache and refresh.
Details
Updated 9 Oct 26Priorityurgent
Statusclosed
Categoryhow_to
Channelchat
First response (min)33
CSAT5
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Trail
created · Helen Marsden 20 Sep 2024 09:41Hi, I've got our first board meeting tomorrow and I need to verify the figures before I present them. I've logged in this morning but I'm not seeing the repairs data that was supposed to be connected yesterday: the other three sources are there, but repairs is missing. Can you walk me through where I should be looking? These don't reconcile with what's in the housing system and the board will definitely ask where the numbers come from. I need to sort this by end of day.- public_reply · Bethan Lister 20 Sep 2024 10:14Hi Helen, just so I've got this right: you can see the calls, tickets and arrears data fine, but the repairs connector isn't showing yet? Can you try refreshing your browser and tell me what you see?
- public_reply · Helen Marsden 20 Sep 2024 13:07I've refreshed several times but it's still not appearing. I need to pull the report by end of day. We're presenting to the board tomorrow. Is there a delay in the connector loading, or is it not connected properly? Can you show me the source so I can verify it against the housing system?
- public_reply · Bethan Lister 23 Sep 2024 09:17Thanks for the update. I've checked our end and the repairs connector is live and pulling data fine. Here's what happened: the data loaded overnight, but you needed to clear your browser cache for it to show up. Can you clear your cache and refresh the page? That should do it. Let me know what you see once you've done that.
- status_change · 27 Sep 2024 23:59
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